By accessing or using any dialer service provided by Orizen Inc, you acknowledge and agree to the following terms and conditions:
Orizen Inc currently supports businesses and campaigns operating in the following industries:
Solar
Digital Marketing
Medical Billing
Truck Dispatch
MEP Estimation
Appointment Setting
Real Estate
Quran Campaigns
E-commerce
Support for additional industries may require prior approval.
Orizen Inc does not provide dialer services for campaigns or industries related to:
Banking or financial sectors
Final Expense Insurance
Mobility campaigns
Car inspection services
Energy or utility campaigns
Billing-related campaigns
Telecom services
Dish TV or IPTV services
Uber-related campaigns including Uber Eats, Uber Taxi, DoorDash, Lyft, or similar gig-economy services
Inbound-oriented campaigns
Non-legitimate, misleading, or high-risk campaigns
Campaigns primarily focused on unsolicited sales messaging or spam activities
If any restricted or prohibited activity is detected, the associated account will be suspended or permanently terminated immediately without prior notice or refund.
All dialer services must be used responsibly, legally, and in compliance with applicable telecom regulations and carrier policies. Any misuse, abuse, or unauthorized activity may result in immediate suspension or permanent termination of service.
The following activities are strictly prohibited:
Spam calls or robocalling
Fraudulent, deceptive, or misleading communications
Illegal marketing practices
Unauthorized bulk messaging
Gig-economy campaigns such as Uber, Uber Eats, DoorDash, Lyft, or similar services
Inbound-focused campaigns generated through misleading or non-compliant methods
Use of third-party auto-dialing software or automation tools
Violation of these policies may result in permanent account termination without refund.
Users are strictly prohibited from collecting, storing, or requesting sensitive customer information through Orizen Inc dialers, including:
Credit or debit card numbers
Bank account information
Social Security Numbers (SSNs)
Passwords or login credentials
Personal identifiable information (PII)
Any violation will result in immediate account suspension and service termination.
Unsolicited sales messages, promotional campaigns, and cold marketing SMS are not allowed unless you have obtained proper consent and are fully compliant with local laws, carrier requirements, and anti-spam regulations.
Users are solely responsible for ensuring lawful communication practices.
Maximum login access: 3 devices
Only 1 active outbound call allowed at a time
Secondary devices must wait until the active call ends
Maximum of 2 logged-in devices per account
Up to 3 agents may use the dialer simultaneously for outbound calling
Additional users require written approval from Orizen Inc
Supports up to 5 users per account
Two-way messaging is included by default
All SMS activity remains subject to anti-spam and compliance policies
Orizen Inc reserves the right to monitor call records, communication logs, and related account activity to verify compliance with these terms and carrier regulations.
If you do not consent to compliance monitoring, you may not use our services.
Accounts may be suspended or permanently terminated without prior notice for:
Policy violations
Spam or unauthorized messaging
Sensitive data collection
Abuse of dialer systems
Use of prohibited automation tools
Any activity considered harmful, illegal, or high-risk
No refunds or replacements will be provided in cases involving policy violations.
If an account becomes blocked, suspended, or restricted by providers including RingCentral, Vonage, Ooma, Zoom, 8×8, or Google Voice, Orizen Inc may issue a refund of up to 50% of the remaining subscription period at its sole discretion. For Admin accounts sold at one time cost no refund or replacement would be provided even the sms campaign is approved or not.
Orizen Inc reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of our services constitutes acceptance of the latest version of these terms.
By using any dialer or communication service provided by Orizen Inc, you confirm that you have read, understood, and agreed to comply with all terms, restrictions, and policies outlined above.
